It would be unrealistic to expect that projects will run smoothly and be free from problems with so many international organizations coordinating diverse teams across the globe. Global projects that involve people from diverse cultural backgrounds and who have language barriers will run into problems at some point. Throughout the project’s life-cycle, cultural differences can create problems.
Even if teams work for the same international company with the same corporate culture as the corporation, local cultural differences can impact the progress of a project.
Global projects are often successful, as they make use of the best skills available at the lowest cost. If you’re planning a global project or working on one, it is important that you know the potential problems. These problem areas can be actively managed to ensure that your project is successful.
1. Different Time Zones and Locations
Because they can talk in person, and not rely on email or electronic discussion boards, project team members can resolve small problems quickly before they become major issues. They can all be present at the workplace together and have instant conversations. If your team is not located together, ensure that there is at most a two hour window each day where all members of the team can reach you by phone or email. This could lead to one team having to change their normal working hours depending on the time zone. This simple change can help to prevent problems in many areas of a project.
2. Cultural Differences
We don’t all have the same understanding of culture and different approaches to work. Meritocratic work environments are not common in all countries. Therefore, attitudes towards senior management, handling problems and the quality of work may vary. It is impossible to mitigate culturally ingrained values by carefully wording contracts. This is a problem that must be solved by both sides, not just one side. Different working practices and attitudes can be beneficial for all of us. To avoid any problems, ensure that all parties clearly state and document what their expectations are.
3. Language Barriers
Global projects will have key people communicating the same message in the same language. However, it is not likely that this language will be the common mother tongue for all involved. This can lead to misunderstandings. Both written and verbal communications can lead to misunderstandings and failure to understand important details. When communicating with native speakers, it is important to use simple language and a clear tone of voice.
4. Motivation for the Teams
Global project managers must always give feedback to their teams about the quality and style of their work. To ensure that expectations are set and work can be achieved over time, any dissatisfaction must be expressed early. The global project manager must understand the motivations of each team member and how they can offer constructive criticism that aims to improve work, rather than outright criticism. Talking honestly and openly to team members will reveal many motivations. As the project progresses, don’t forget to thank them for their hard work.
5. Reporting
Not only is it important that work be done to a satisfactory level (or better than satisfactory), but also that the work progress and status are clearly and accurately reported. Although reporting requirements can vary from one place to another, it is important that all reports provide the information needed by the intended recipient.
Experience is often the only way a project manager can develop the knowledge and skills to manage the unique challenges of global project management.
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